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Is your AT&T U-verse app not working? Does it crash during use? Let's immediately look at the most common reasons for this and how to solve the problem.
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- Finally
The most common reasons why your AT&T U-verse app is not working
connection problems
- Wi-Fi or mobile data is not working properly
- You are in low data mode for an app that requires higher data usage
- You use a VPN service
compatibility issues
- The app does not work with your phone model
- The app hasn't been updated for a while
- The phone has not been updated for a while
technical problems
- De app-cache is vol
Problems beyond your control
- Bugs of bugs in de app
- Server offline for maintenance
Ways to fix your AT&T U-verse app not working issue
- Restart your phone
- Switch your connection between Wi-Fi and phone data
- Update your phone to the latest version
- Update the AT&T U-verse app yourself
- Delete the app and reinstall it
- Wis I hide
- Disable low data mode
- Check your Wi-Fi or phone data
- Check if the AT&T U-verse app is not available
- Check if your phone is compatible with the app
- Disable your VPN service
Don't worry, we go into detail on each of these solutions. Some repairs require more work than others, but all are fairly easy to do.
Your AT&T U-verse app is not working: solution #1
Restart your phone
When you reboot your phone, there are a few things you should do to help. First, let your phone reset the operating system. Second, force close your AT&T U-verse app and do a hard reset. By turning your phone on and off, cliché as it may seem, you're doing the most efficient thing possible in trying to get your app to work, killing two birds with one stone.
Your AT&T U-verse app is not working: solution #2
Switch your connection between Wi-Fi and phone data
If you just restarted your phone and the app still doesn't work, maybe wait a little longer for your phone to connect to the internet. Sometimes if you have WiFi and it won't connect, you may have to go into phone data and back again to get it to work as there may be a blockage preventing your WiFi from connecting. Ditto for phone data if you prefer or normally use it.
Your AT&T U-verse app is not working: solution #3
Update your phone to the latest version
To keep your phone safe, it should always be updated to the latest patch. Each patch contains fixes and improvements, whether they address newly discovered security vulnerabilities or simply improve user experience and speed. In addition, phone apps are often also updated and require the phone to have a specific OS version to reach its full potential.
Your AT&T U-verse app is not working: fix #4
Update the app yourself
Similarly, the AT&T U-verse app is regularly updated due to security vulnerabilities and/or user experiences. Even if you like the current version of the app and don't want the interface to change in any way, you should still update the app. This way you can prevent hacks and security breaches on your end as much as possible. If you don't like the changes in the app, you can always contact the app creator. If enough users agree with you, they can make the changes.
Your AT&T U-verse app is not working: fix #5
Delete the app and reinstall it
Uninstalling and reinstalling the AT&T U-verse app also does several things at once. First, you can use it to force reset your app and its data. Second, force yourself to update to the latest version of the app if you're not already using the latest version. This often works best when your AT&T U-verse app is down.
Your AT&T U-verse app is not working: fix #6
Wis I hide
Your cache is designed to help the phone access the app and its data faster and more efficiently. However, it has a price. To do this, it needs to store data. And the more you use your app, the more data it stores. If your phone is running out of storage space, it could be the cause of your AT&T U-verse app running slow, crashing, or not working at all. Fortunately, the solution is quite simple. Just follow the steps below:
For iPhone users
- Go to Settings -> General -> iPhone Storage.
- Find the AT&T U-verse app and click on it
- Select "Download App"
- Once completed, click "Reinstall App".
- The data cache is now cleared
For Android users
- Go to Settings'
- Find the AT&T U-verse app and tap it
- Tap on clear cache.
- The data cache is now cleared
Your AT&T U-verse app is not working: Fix #7
Check your Wi-Fi or phone data
If you have limited phone data each month, first make sure you don't run out of data that month. Downgrading your speed after a certain amount of data can also cause problems. Second, make sure your modem/router is working normally. It may help to reset the modem router by unplugging and plugging in the cable, or by pressing the reset or power button.
Your AT&T U-verse app is not working: Fix #8
Disable low data mode
If your phone is in low data mode, turn it off to see if that fixes the problem. To do this, follow the steps below:
For iPhone users with Wi-Fi
- Go to "Settings" -> "WLAN".
- Tap your network
- Turn off the "Low Data Mode" by flipping the switch
For iPhone users with mobile data
- Go to "Settings" -> "Mobile data".
- Tap Mobile data options.
- Turn off the "Low Data Mode" by flipping the switch
For Android users with Wi-Fi
- Go to "Settings" -> "Connections"
- Tap on "Data usage"
- Tap on "Data Saving".
- Turn off the "Turn on now" switch
For Android users with mobile data
- Go to "Settings" -> "SIM cards & mobile networks"
- Tap on "Data Saving".
- Turn off the "Turn on now" switch
Your AT&T U-verse app is not working: Fix #9
Check if the app server is down
You can check the status of the AT&T U-verse app by googling "AT&T U-verse app status page" and find the website's official status page or one of several third-party status detector websites. In addition, many apps have status updates on their official Twitter account, so check that out too.
Your AT&T U-verse app is not working: fix #10
Check if your phone is compatible with the app
If your phone is not compatible with the AT&T U-verse app, there may not be much you can do about it except buy a new phone that is compatible with it. This is probably the most expensive solution on this list. So we hope you don't need the app so often that you have to buy a new phone.
You can verify this by visiting the AT&T U-verse app on the Apple Store or Google Play Store to see if your particular phone is compatible with the app in its current state.
Your AT&T U-verse app is not working: Fix #11
Disable your VPN service
If you are a VPN user, this can cause problems when using the app. Try disabling it to see if that solves the problem. If so, you may have to resort to not using a VPN when using the app.
Finally
There are a number of causes that can prevent your AT&T U-verse app from working properly. Thankfully, we've put together a list of solutions that should fix this problem.
To summarize, if your AT&T U-verse app is not working properly, try the following solutions:
- Restart your phone
- Switch your connection between Wi-Fi and phone data
- Update your phone to the latest version
- Update the AT&T U-verse app yourself
- Delete the app and reinstall it
- Wis I hide
- Disable low data mode
- Check your Wi-Fi or phone data
- Check if the app server is down
- Check if your phone is compatible with the app
- Disable your VPN service
All of these solutions are relatively easy to perform and one or more of these solutions should suffice.
FAQs
AT&T U-verse app not working? [How to fix it!]? ›
Uninstall and reinstall the app. Verify you have the latest software/ operating system on your phone or tablet. Turn off other apps that may be in use. Make sure you have U-verse TV service and an appropriate package – if you do not have U-verse TV, you can see if it is available by signing into your account at att.com ...
What to do when U-verse is not working? ›- Restart your TV receiver by holding the POWER button down for 10 seconds then pressing it again to restart. This process takes 5-8 minutes and will impact any DVR recordings in progress.
- Restart your Wi-Fi® Gateway by removing the power cord for one minute then plugging it back in.
Restart your device if the app isn't responding
Restart your device, then open the myAT&T app 1. Sign in with your user ID and password. Be sure to delete any IDs you've saved first..
Many receiver problems can be fixed by restarting your receiver. To do this, press and hold the Power button for 10 seconds. This takes 5-8 minutes and will impact any DVR recordings in progress. If you have multiple receivers, reboot your wireless gateway by unplugging it from its power source.
What has happened to U-verse? ›In selected markets, AT&T began to replace AT&T U-verse TV with a new service based on its DirecTV Now platform, AT&T TV, in August 2019. On April 3, 2020, AT&T began announcing that U-verse would no longer be available to new customers. New customers ended up receiving AT&T TV for TV service.
How do I restart my AT&T U-verse receiver? ›Restart your U-verse receiver(s) by holding down the POWER button for ten seconds, then pressing again to restart. (This takes 5-8 minutes and will impact any DVR recordings in progress.)
What happened to my AT&T app? ›Starting in 2023, the app will no longer be available or supported. You'll still be able to take advantage of the mobile hotspot feature on most Android devices and Windows PCs without needing a separate app. Plus, you can always check your data usage and view account notifications at myAT&T.
How do I reset my TV app? ›- In the Apple TV app. , navigate to Settings.
- Go to Reset, then select Reset. Resetting the Apple TV app restores it to original settings and removes your personal information, TV shows, and movies from the smart TV.
Unplug your TV from the power socket and wait for 30 seconds before plugging it back in. Once your TV has restarted, try using the app again. Software updates are released to provide bug and security fixes for your device.
Is AT&T doing away with U-verse? ›AT&T has officially gone nationwide with its new AT&T TV streaming service. That means DirecTV and U-verse are officially old news for the telecom giant.
Why is AT&T phasing out U-verse? ›
AT&T is phasing out the U-verse brand in favor of a simpler approach to its products. AT&T Internet and AT&T Phone will replace U-verse Internet and phone. AT&T has already implemented a shift away from U-verse TV to its Directv brand for video, and there are rumors that Directv won't survive over the long term either.
How long will AT&T U-verse be available? ›T is planning to completely phase out its long-standing U-verse brand by May 30. The brand consists of fiber-based triple-play video (TV), voice (telephony) and high-speed broadband (Internet) offerings. This move is in line with AT&T's strategy to discontinue the service.
What is replacing U-verse? ›AT&T begins rolling out TV product that uses Android boxes and will replace DirecTV and U-Verse as flagship service. AT&T's new internet-connected TV service rolls out nationally beginning Monday.
What is AT&T U-verse called now? ›AT&T U-verse Internet is now AT&T Internet. AT&T Internet.
What is the troubleshooting number for U-verse? ›When you have questions about any of your U-verse services or programming, either log on to uversecentral.att.com, or call us at 1-800-288-2020 for assistance, including 24 x 7 technical support.
How do I refresh my AT&T network? ›Sign in to Smart Home Manager and select Network. Scroll to and select Home Network Hardware. Select Wi-Fi Gateway and then Restart. Select Restart again.
How do I refresh my AT&T service? ›AT&T WIRELESSSM
Go to att.com/restore. Select Reactivate next to the suspended device.
- Unplug the power cord from the back of your device. If you have: ...
- Wait 20 seconds.
- Put the internal battery back in, if applicable.
- Plug the power cord back in. If you have DSL service, reconnect the telephone cord.
- Wait up to 10 minutes for the gateway or hub to restart.
Unplug the receiver's power cord from the back of the receiver or from the wall outlet. Leave unplugged for 30 seconds and plug back in. The receiver should boot up properly in less than 90 seconds.
Where is the red reset button for AT&T? ›On most AT&T routers, the reset button is positioned on the rear side, beneath the power input cable, alongside all the connected wires. This button is labeled “Reset” and appears in red.
How do I clear the cache on my ATT app? ›
1. Swipe down from the Notification bar, then select the Settings icon. 2. Scroll to and select Apps > desired app > Storage > Clear cache.
What network is AT&T shutting down? ›We phased out our 3G network, but don't worry—we're making room for an even better one.
What is the code 600 for AT&T? ›The error code 600 simply means that there isn't a network connection, we recommend signing in later. In the meantime: Check your mobile connection, toggle off/on LTE to reset your connection. Check our AT&T wireless coverage map to confirm the type of area coverage available in your area.
Can I delete an app on my TV and reinstall it? ›- Press the Home button on your remote and scroll down to Apps.
- Go to Settings, navigate to the app, then select Delete. ...
- Press the Return button on your remote, then select the Search icon.
- Type in the name of the app, and install it.
- Go to Settings > Apps.
- Tap the three dots in the upper-right corner.
- Select Reset App Preferences.
- Read through the warning — it will tell you everything that will be reset. ...
- Tap Reset Apps to confirm your decision.
Clear the App Cache and Data
Step 1: Long-press on the troublesome app and tap on the info icon from the resulting menu. Step 2: Go to Storage and cache and tap on the Clear cache option. If the problem persists, then you can try clearing that app data. That will delete all the app data that may have been corrupted.
- On your Android TV, open the Play Store .
- At the top, choose My Apps.
- Under “Updates available,” you'll find apps that can be updated. To update an app, select it or select Update all.
- In Android Studio, select your project and click Run from the toolbar.
- In the Select Deployment Target window, select your TV device and click OK.
Uverse is the name of ATT's fiber optic network that consists of TV, Internet and phone. ATT also has DSL internet service but that is being phased out and those customers are being transitioned to Uverse when possible.
Can I watch my ATT U-verse online? ›Connect to your U-verse TV service using the U-verse app on your smartphone or tablet. Then, use the U-verse app to: Stream live TV or on-demand shows or movies. Create your favorites list to customize content on the My U-verse homepage.
What is the future of AT&T U-verse? ›
ATT quit offering Uverse IPTV to new accounts March 1st, 2020 with the national release of ATT TV.
What is the cheapest U-verse plan? ›AT&T U-family, with a channel lineup including 50 of the best family-oriented TV channels, is available for as little as $44 a month. Includes up to three U-verse Receivers, one with a DVR. (Customers may add more receivers for $5 each per month.) * Prices and programming subject to change.
Why is U-verse so expensive? ›Due to increased programming costs, we're adjusting the price of our video packages. Periodically, TV network owners increase the fees they charge AT&T for the right to broadcast their movies, shows, and sporting events. In addition, this year we have experienced higher-than-normal inflation across our suppliers.
Does AT&T U-verse cost money? ›$10 per month for U-Basic. $7.99 per month for other plans. Extra Receivers. $10 more per month for each extra receiver.
How do I get U-verse to lower my bill? ›How to negotiate a lower U-Verse bill: U-Verse TV is under the same AT&T umbrella as DIRECTV, so the process is very similar. Call the retention department at 1-800-288-2020 and wait until your 12 months is almost up, right before the price will jump to $81.
Which is better DIRECTV STREAM or U-verse? ›AT&T U-Verse has one of the highest channel counts out of all the paid TV providers. Its highest tiered plan has more than 550+ channels to surf from. It also has a good selection of international offerings and over 200 HD channels. While DIRECTV is a popular favorite because of its exclusive NFL Sunday Ticket.
How much does U-verse 200 cost? ›With price increases January 2021 and 2022 the $127 is about right. And ALL IN ONE with HD channels included with $10 charge rolled into the price. or U200 ALL ON ONE $119.
Is AT&T U-verse cable or fiber optic? ›AT&T Internet is an AT&T brand of broadband internet service. Previously, AT&T Internet was branded as U-verse Internet and bundled with U-verse TV, which was spun off into the newly independent DirecTV in 2021. AT&T Internet plans powered by fiber-optic cable use the AT&T Fiber brand.
Is AT&T U-verse a router? ›AT&T U-verse Pace 5268AC Gateway Internet Wireless Modem Router with power adapter.
Why is my U-verse remote not changing channels? ›Check cables - Check for a snug and secure connection of the video cables between your TV, Gateway, and your receiver. Also, make sure your TV's input settings match the type of cable you are using. Restart your receiver - Hold down the POWER button for 10 seconds then press it again to restart.
How many devices can connect to AT&T U-verse? ›
U-verse TV can deliver a maximum of four simultaneous streams.
Is AT&T U-verse going away? ›Yes. It will be discontinued. So will DIRECTV. So will DIRECTV STREAM.
How do I reset my AT&T remote control? ›- Press and hold the AT&T and the OK key simultaneously.
- Release both keys and all four mode keys will flash twice to indicate you are in programming mode.
- Enter programming code 900 by pressing the number keys on the remote control.
Unplug the power cord of the DVR from the wall or from the back of the box and wait ten seconds. Plug the DVR back in. When three white dots appear on the screen, unplug the DVR again. Repeat this process two more times.
How do I get my AT&T cable box to work? ›On the back of the AT&T U-verse TV receiver, look for the connection TO TV. Connect the coaxial cable between TO TV and VIDEO IN on the back of your television. Don't disconnect any Network or TO WALL cables. Plug your U-verse TV receiver into the wall to give it power.
How much longer will U-verse be available? ›T is planning to completely phase out its long-standing U-verse brand by May 30. The brand consists of fiber-based triple-play video (TV), voice (telephony) and high-speed broadband (Internet) offerings. This move is in line with AT&T's strategy to discontinue the service.
Why is my ATT U-verse remote not working? ›Check cables - Check for a snug and secure connection of the video cables between your TV, Gateway, and your receiver. Also, make sure your TV's input settings match the type of cable you are using. Restart your receiver - Hold down the POWER button for 10 seconds then press it again to restart.
Why is my remote control not working? ›However, the most common reasons for a TV remote that is not working are battery issues, paring issues, or infrared sensor issues. Press the power button while pointing the remote control at your TV. Make sure the LED indicator on the TV blinks. If not, your remote does not have enough power remaining in the batteries.
How do you reboot your DVR? ›Ensure your cables are tightly secured. Unplug the power from your primary DVR TV Box for 30 seconds. Plug the power cord back in to your TV Box.
How do I fix my DVR problem? ›- Make sure your equipment (TV and cable) is properly connected and powered on.
- Make sure the coax cable is connected to the outlet.
- Remove any objects around your receiver to allow proper ventilation.
- Restart your receiver.
- Unplug your receiver and allow at least 60 seconds before plugging it back in.
How do I fix my ATT internet box? ›
- Unplug your gateway for 15 seconds.
- Remove and reinsert the battery, if you have an internal battery backup.
- Plug the gateway back in and wait for the lights to stop flashing.
- Check your connection to see if the problem is fixed.
Disconnect the HDMI cable from the back of the TV and the external device. Then reconnect it firmly to the external device first, then connect it to your TV. If it still does not work, then try the cable in a different port. Don't forget to select the new source.